Carpet Fitting – What to Expect

We want your carpet fitting to go as smoothly as possible.
Below is a step-by-step guide explaining what will happen on the day of your fitting and how you can best prepare.

Stage 1 – Before the Fitter Arrives

• On the morning of your fitting, your carpet fitter will collect the work scheduled for that day from our warehouse.
• Your fitter will contact you between 8:30am and 9:30am by call or text with an estimated time of arrival.
• Carpet fitting appointments are scheduled as all-day appointments, and exact times cannot be guaranteed in advance.
  

Stage 2 – Arrival & Pre-Fitting Checks

• On arrival, the fitter will:
• knock and introduce themselves
• carry out a full walk-through of the job with you
• The fitter will check:
• access to rooms
• door clearances
• stair and landing layouts (if applicable)
• An authorised person who is familiar with the product must be present to confirm the correct carpet before fitting begins.
• If any additional work is required, this will be:
• explained clearly
• discussed with you before any work starts
  
  

Stage 3 – Unseen Pipes, Wires & Services

• Carpet fitting may require:
• nailing of gripper rods
• fixing of trims or accessories
• It is the customer’s responsibility to:
• identify any hidden pipes or electrical wiring
• make the fitter aware of these before work begins
• Responsibility cannot be accepted where services are:
• hidden close to the surface
• not properly protected in line with building regulations
  
  

Stage 4 – Existing Floor Coverings & Uplift Services

• If uplift or removal of existing flooring has not been arranged:
• this must be completed before the fitter arrives
• If this cannot be done in advance:
• please contact your sales advisor
• uplift or removal can be added to your invoice (additional charges apply)
  
  

Stage 5 – Furniture & Room Clearance

• Rooms must be as clear as possible before fitting begins.
• Small items may be moved on the day, however:
• large or heavy furniture must be cleared in advance
• Every effort must be made by the customer to have rooms ready.

Helpful Tip

• If you are having multiple rooms fitted (e.g. bedrooms and landing) while living in the home:
• consider splitting the job over two separate days
• clear furniture into one area, complete part of the job, then move items back
• This often makes the process far easier and less stressful.
  
  

Stage 6 – Binding, Tape Edges & Finishing Details (Important)

• If your carpet requires:
• binding
• tape edging
• special stair or landing finishes
• The fitter will:
• talk you through how the job will look and finish
• explain the process before any shaping or cutting takes place
• If you have:
• reference images (e.g. from Pinterest or online)
• photos of a finish you like
• Please show these to the fitter before work begins, so expectations can be clearly agreed.
• Any specific requests on how you would like your carpet finished should be discussed in advance, not after fitting has started.
  
  

Stage 7 – Completion of the Job

• Once fitting is complete, the fitter will:
• leave the area clean and tidy
• stack any leftover materials or offcuts neatly
• Before the fitter leaves:
• please take a few minutes to inspect the work
• raise any concerns or snagging issues immediately, while the fitter is still on site
  
  

Stage 8 – Payment on Completion

• Our fitting team are fully equipped to take card payment on site where applicable.
• A full invoice or receipt will be provided once payment has been completed.
  
  

Stage 9 – Aftercare & Ongoing Support

• If you have any questions or concerns after your fitting is complete, please contact your local store directly.
• You do not need to go through the fitter — our sales team are always here to support you.

Thank you for choosing us to help turn your house into your home — we truly appreciate your custom.

Final Note

Carpet fitting is a form of work.
Minor marks, noise, and disruption are normal parts of the process, and our team will always do their best to minimise these.