Furniture, Beds & Bedroom Furniture – What to Expect

We want your delivery and installation to be as smooth and stress-free as possible.
Below is a step-by-step guide explaining what will happen on the day of delivery and how you can best prepare.

Stage 1 – Before the Driver Arrives

• On the morning of your delivery, your driver will contact you between 8:00am and 9:15am by call or text with an estimated time of arrival.
• Furniture deliveries are scheduled as all-day appointments, and exact times cannot be guaranteed in advance.
• The driver will provide the best possible indication of arrival time on the morning of delivery.
  
  

Stage 2 – Arrival & Preparation

• On arrival, the driver will:
• introduce themselves and their helper (if applicable)
• If your delivery is a drop-and-go:
• the item(s) will be delivered to your doorway
• If you have availed of assembly:
• please show the driver where the product is to be assembled
• and which room it is going into
• The driver will:
• check access routes
• confirm the item can safely fit into the intended space
  
  

Stage 3 – Access & Fit Checks (Important)

• It is the customer’s responsibility to ensure that:
• doorways
• hallways
• staircases
• turns and access points
  are suitable for the product you have ordered.
• Drivers will not force furniture into tight spaces or around corners.
• If an item cannot safely fit into the intended room:
• it will be left in a suitable location within the home
• the customer may then arrange alternative access or positioning
  
  

Stage 4 – Removal of Old Furniture & Mattresses

• If you have availed of removal of old furniture or mattresses:
• all items must be ready for collection on arrival
• Where mattress removal is included:
• the mattress must be placed in the protective bag provided at point of sale
• For health and safety reasons:
• drivers will not remove unbagged mattresses
• unbagged mattresses will be refused for collection
  
  

Stage 5 – Product Check on Delivery

• Before the driver leaves your home:
• the product will be shown to you
• you should take a moment to confirm it is correct and in good condition
• If there is any issue with the product:
• this must be brought to the driver’s attention at the point of delivery
• Issues raised after delivery may be more difficult to resolve.
  
  

Helpful Tip – Planning Ahead

• Large furniture items can be difficult to manoeuvre in some homes.
• We strongly recommend:
• measuring access points in advance
• removing photo frames if required
• This helps avoid delays or complications on the day.
  
  

Stage 6 – Payment on Completion

• Our delivery team are fully equipped to take card payment on site where applicable.
• A full invoice or receipt will be provided once payment has been completed.
  
  

Stage 7 – Aftercare & Ongoing Support

• If you have any questions or concerns after delivery:
• please contact your local store directly
• You do not need to go through the delivery team — our sales team are always here to help.

Thank you for choosing us to help turn your house into your home — we truly appreciate your custom.

Final Note
Minor marks, noise, and disruption are normal parts of the process, and our team will always do their best to minimise these.