Furniture, Beds & Bedroom Furniture – What to Expect

 

 

We want your delivery and installation to be as smooth and stress-free as possible.
Below is a step-by-step guide explaining what will happen on the day of delivery and how you can best prepare.

 

 

Stage 1 – Before the Driver Arrives

  • On the morning of your delivery, your driver will contact you between 8:00am and 9:15am by call or text with an estimated time of arrival.
  • Furniture deliveries are scheduled as all-day appointments, and exact times cannot be guaranteed in advance.
  • The driver will provide the best possible indication of arrival time on the morning of delivery.

 

 

Stage 2 – Arrival & Preparation

  • On arrival, the driver will:
    • introduce themselves and their helper (if applicable)
  • If your delivery is a drop-and-go:
    • the item(s) will be delivered to your doorway
  • If you have availed of assembly:
    • please show the driver where the product is to be assembled
    • and which room it is going into
  • The driver will:
    • check access routes
    • confirm the item can safely fit into the intended space

 

 

Stage 3 – Access & Fit Checks (Important)

  • It is the customer’s responsibility to ensure that:
    • doorways
    • hallways
    • staircases
    • turns and access points
      are suitable for the product you have ordered.
  • Drivers will not force furniture into tight spaces or around corners.
  • If an item cannot safely fit into the intended room:
    • it will be left in a suitable location within the home
    • the customer may then arrange alternative access or positioning

 

 

Stage 4 – Removal of Old Furniture & Mattresses

  • If you have availed of removal of old furniture or mattresses:
    • all items must be ready for collection on arrival
  • Where mattress removal is included:
    • the mattress must be placed in the protective bag provided at point of sale
  • For health and safety reasons:
    • drivers will not remove unbagged mattresses
    • unbagged mattresses will be refused for collection

 

 

Stage 5 – Product Check on Delivery

  • Before the driver leaves your home:
    • the product will be shown to you
    • you should take a moment to confirm it is correct and in good condition
  • If there is any issue with the product:
    • this must be brought to the driver’s attention at the point of delivery
  • Issues raised after delivery may be more difficult to resolve.

 

 

Helpful Tip – Planning Ahead

  • Large furniture items can be difficult to manoeuvre in some homes.
  • We strongly recommend:
    • measuring access points in advance
    • removing photo frames if required
  • This helps avoid delays or complications on the day.

 

 

Stage 6 – Payment on Completion

  • Our delivery team are fully equipped to take card payment on site where applicable.
  • A full invoice or receipt will be provided once payment has been completed.

 

 

Stage 7 – Aftercare & Ongoing Support

  • If you have any questions or concerns after delivery:
    • please contact your local store directly
  • You do not need to go through the delivery team — our sales team are always here to help.

 

Thank you for choosing us to help turn your house into your home — we truly appreciate your custom.

 

 

Final Note
Minor marks, noise, and disruption are normal parts of the process, and our team will always do their best to minimise these.