In-Store T&Cs
FULL TERMS & CONDITIONS
Effective on all orders, deliveries, and fittings.
1. Customer Responsibilities (Essential Checks)
• It is the customer’s responsibility to ensure all items will:
• Fit the intended room
• Fit through all access points
• Be accessible for delivery vehicles
• Road and property access must be suitable for safe delivery.
• Failed deliveries due to access issues may result in redelivery or cancellation charges.
• An authorised person who is familiar with the product ordered must be presentat delivery or fitting to confirm the correct product before work begins.
2. Payment & Pricing
• A minimum 30% deposit is required at time of order.
• Some products require a higher deposit, particularly special orders.
• Full payment must be received at least 48 hours before delivery or fitting.
• Pricing errors are subject to correction prior to fulfilment.
• If a corrected price is not accepted, the company reserves the right to cancel the order.
3. Special Orders
• Items not stocked and ordered specifically from suppliers are deemed Special Orders.
• Special Orders cannot be cancelled, returned, or refunded once placed.
• Carpets and vinyl cut to size are also classed as Special Orders.
4. Cancellations
• Orders may be cancelled within 48 hours of purchase.
• Cancellations after 48 hours may result in a partial loss of deposit.
• Special Orders cannot be cancelled under any circumstances once processed.
5. Refunds
• Refunds are issued to the original payment method or by cheque/bank transfer if paid by cash.
• Refunds may take up to 10 working days to process.
6. Product Availability & Batch Variation
• Product availability is subject to supplier stock.
• Continuity of supply cannot be guaranteed.
• Colour and batch variations may occur when products are ordered at different times.
• Customers are advised to purchase full quantities in one order.
• Please note that shade variations may occur between in-store samples and the product supplied. Variations can arise due to different dye batches, natural wood grain differences, or sample oxidation from prolonged display in store.
7. Returns Policy
• Returns or exchanges are only accepted for faulty or damaged goods.
• Stock wood flooring (non-special orders) may be returned:
• In original, unopened packaging
• Stocked items may be returned within 7 days of invoice date or collection; however, where goods are held in storage for an extended period at the customer’s request, returns may not be accepted if the product has since been discontinued or is no longer available for resale.
• Mattresses, pillows, and toppers cannot be returned once unwrapped.
• Rugs deemed special order are non-refundable. Rugs sold from stock may be returned within 24 hours for store credit only and must be returned in their original condition.
8. Lead Times & Delays
• All delivery and fitting dates are estimates only.
• Delays may occur due to supplier or logistical factors beyond our control.
• Des Kelly Interiors is not liable for financial loss caused by delays.
9. Delivery
• Delivery is to the door unless otherwise agreed.
• Placement inside the property is at the driver’s discretion.
• Doors or windows will not be removed.
• Customers must protect floors, walls, and access routes prior to delivery.
• Where access is restricted, items may be placed in an alternative location.
• Delivery charges are payable on the day.
• Any delivery issues must be reported within 24 hours.
• Where delivery fails due to access issues, re-delivery charges will apply; if the original delivery was free, the standard delivery fee will apply to the re-delivery.
10. Delivery Time
• Delivery times are all-day appointments.
• Drivers will contact customers on the morning of delivery with an estimated time.
11. Collections
• Full payment is required before collection.
• Proof of purchase must be presented.
• Goods are transported at the customer’s risk once collected.
• Items must be inspected at time of collection.
12. Damaged or Faulty Goods
• Goods must be inspected immediately on delivery or collection.
• Issues must be reported within 24 hours, with supporting images.
• The company reserves the right to inspect reported issues before resolution.
13. Warranty
• All products are covered by a 12-month warranty; fitting is carried out by independent contractors who warrant their workmanship for 12 months, and all products also remain covered by the manufacturer’s warranty in accordance with their terms.
• Damage caused by misuse or incorrect cleaning is not covered under warranty.
14. Fitting – General Conditions
• Full payment must be received 48 hours prior to fitting.
• All areas must be fully cleared before fitter arrival.
• Removal of furniture or old flooring is only included if stated on the invoice.
• Subfloors must be clean, dry, level, and suitable prior to fitting.
• Minor scuffs or marks may occur during fitting.
• Skirting board removal may result in minor wall damage. Where skirting boards are removed and refitted, repainting will be required.
• The company is not responsible for damage to unseen pipes or wiring unless disclosed in advance.
• During delivery or fitting, minor scuffs or marks to wall, floors or access areas may occur. Delivery crews and fitters are required to wear footwear at all times and such marks are considered a normal part of the process.
15. Carpet & Vinyl Fitting
• Carpets are supplied in standard widths; some waste is unavoidable.
• Door clearance is the customer’s responsibility.
• Fitters do not shave doors.
• Offcuts will be left on-site unless otherwise agreed.
• Shortages or additional materials will be charged separately.
• During delivery or fitting, minor scuffs or marks to walls, floors or access areas may occur. Delivery crews and fitters are required to wear footwear at all times and such marks are considered a normal part of the process.
16. Wood Floor Fitting
• Moisture levels and subfloor levels must be checked in advance.
• Subfloors must be dry, level, and suitable; unlevel floors may delay fitting or incur additional costs.
• Door clearances must be confirmed prior to fitting.
• Fitters do not remove saddle boards unless agreed at time of sale.
• The company is not responsible for damage to unseen pipes or wiring unless disclosed in advance.
• On arrival, fitters will walk through the job with the customer before work begins.
• Any additional works (e.g. door shaving, cutting under units, or floor preparation) will be identified and priced before commencement.
• During delivery or fitting, minor scuffs or marks to walls, floors or access areas may occur. Delivery crews and fitters are required to wear footwear at all times and such marks are considered a normal part of the process.
• Skirting board removal may result in minor wall damage. Where skirting boards are removed and refitted, repainting will be required.
17. Cancellations of Fitting Appointments
• Fitting cancellations require 48 hours’ notice.
• Fitting appointments cancelled with less than 48 hours’ notice will incur charges, 30% of the fitter’s fee will apply, capped at a maximum of €120.
18. Measurements
• It is the customers responsibility to ensure all measurements provided are accurate.
19. Acceptance of Terms
• By proceeding with an order, delivery, or fitting, customers confirm acceptance of these Terms & Conditions.