Wood Floor Fitting – What to Expect

We want your wood floor fitting to go as smoothly as possible.
Below is a step-by-step guide explaining what will happen on the day, and how you can best prepare.

Stage 1 – Before the Fitter Arrives (Morning of Fitting)

• On the morning of your fitting, your fitter will collect the work scheduled for that day from our warehouse.
• Fitters typically:
• arrive at the warehouse at 8:00am and leave by 8:30am, or
• arrive at 8:30am and leave by 9:30am.
• All fitters will contact you between 8:00am and 9:30am by call or text to give you an estimated time of arrival.
• If your wood floor fitting is a large job, it is often the only job scheduled for that fitter that day, and they are likely to be with you earlier in the day.
• You will always be contacted before the fitter leaves the warehouse.
  
  

Stage 2 – Arrival & Pre-Fitting Checks

• On arrival, the fitter will:
• knock and introduce themselves (and their team, if applicable)
• carry out a full walk-through of the job with you
• The fitter will check:
• floor levels
• door heights
• access points
• suitability of the subfloor
• An authorised person who is familiar with the product must be present to confirm the correct floor before fitting begins.
• If any additional work is required (e.g. floor preparation, door shaving, adjustments), this will be:
• explained clearly
• discussed with you before any work starts
• No additional work will proceed without agreement.
  
  

Stage 3 – Important Preparation Tips (Very Important)

Heating & Moisture

• If your home is:
• a new build, or
• recently renovated, plastered, or painted
• Please ensure your heating is on for a minimum of 3–4 days before fitting.
• This is not for comfort — it helps remove excess moisture from the building and gives your new floor the best chance of a successful installation.
  
  

Stage 4 – Skirting Boards & Finishing Work

• If you have chosen to have existing skirting boards removed and refitted:
• additional work may be required afterwards
• Skirting boards may have been previously fixed using:
• nails
• screws
• adhesive
• In some cases, removal can:
• cause minor wall damage
• result in skirting boards breaking or cracking
• Skirting boards will be refitted where possible, however:
• repainting will always be required after refitting
• minor marks or damage can occur as part of normal building work
  
  

Stage 5 – Unseen Pipes, Wires & Services

• Nails, screws, and cutting may be required during fitting.
• It is the customer’s responsibility to:
• locate any hidden pipes or electrical wiring
• make the fitter aware of these before work begins
• Unfortunately, responsibility cannot be accepted where:
• pipes or cables are not properly protected
• services are hidden just beneath floors or behind walls
  
  

Stage 6 – Existing Flooring & Uplift Services

• If you have not arranged uplift or removal of your existing floor covering:
• this must be completed before the fitter arrives
• If this cannot be done in advance:
• please contact your sales advisor
• uplift or removal can be added to your invoice (additional charges apply)
  
  

Stage 7 – Furniture & Room Clearance

• Fitters require rooms to be as empty as possible to proceed.
• Small items may be moved on the day, however:
• large or heavy furniture must be cleared in advance
• Every effort must be made by the customer to have rooms ready.

Helpful Tip

• If you are fitting multiple rooms (e.g. bedrooms and landing) while living in the home:
• consider splitting the job over two separate days
• clear furniture into one area, complete part of the job, then move items back
• This often makes the process far easier and less stressful.
  
  

Stage 8 – Completion of the Job

• Once fitting is complete, the fitter will:
• leave the area clean and tidy
• stack any leftover materials or waste in a location of your choice
• If you would like cardboard or waste removed:
• please let the fitter know on the day
• this will be done at no additional charge, upon request
• Before the fitter leaves:
• please take a few minutes to inspect the work
• raise any concerns or snagging issues immediately, while the fitter is still on site
  
  

Stage 9 – Payment on Completion

• Our fitting team are fully equipped to take card payment on site where applicable.
• A full invoice/receipt will be provided once payment has been completed.
• If you have any questions regarding payment on the day, please contact your sales advisor in advance.
  
  

Stage 10 – Aftercare & Ongoing Support

• If you have any questions or concerns after your fitting is complete, please contact your local store directly.
• You do not need to go through the fitter — our team is always here to support you.
• Your sales team will be happy to assist you at any time and ensure any follow-up is handled properly.

Thank you for choosing us to help turn your house into your home — we truly appreciate your custom.

Final Note

Wood floor fitting is a form of building work.
Minor marks, noise, and disruption are normal parts of the process, and our team will always do their best to minimise these.